---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Install the Task Intelligence for Customer Service application

# Install the Task Intelligence for Customer Service application {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

You can install the Task Intelligence for Customer Service application
(com.snc.csm_ml_task) if you have the admin role.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [Task Intelligence for Customer Service](https://store.servicenow.com/sn_appstore_store.do#!/store/application/892158dc7deec910f877d4d6a46b1d5f) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
* The minimum version of the workspace required to support Task Intelligence for Customer Service application is CSM and FSM Configurable Workspace Foundation (sn_cwf_wrkspc): 24.2.1.
* To enhance ML functionality, we need to set up three Access Control Lists (ACLs) within the Customer Service application. These ACLs are essential for granting the platform_ml_read role the necessary read access to the
  sn_customerservice_case table and its associated fields. For more information, see [KB1705485](https://support.servicenow.com/kb_knowledge.do?sys_id=4d3e9b1f93d15610f2167de86cba1061&sysparm_record_target=kb_knowledge&sysparm_record_row=1&sysparm_record_rows=228&sysparm_record_list=short_descriptionSTARTSWITHACL%5EORDERBYDESCnumber)

{#install-task-intelligence-cs-app__ul_swy_r4d_d5b}

Role required: admin

## About this task

The following items are installed with Task Intelligence for Customer Service:

* Store applications: Task Intelligence for Customer Service
* Roles
* Tables
* Properties
* Flows
* Scheduled jobs
{#install-task-intelligence-cs-app__ul_uwy_r4d_d5b}

For more information, see [Components installed
with Task Intelligence for Customer Service](https://servicenow-prod.fluidtopics.net/iHwRZhMT~aKvSvgb7C5TZw "Several types of components are installed with the Task Intelligence for Customer Service application, including tables, roles, properties, flows, and scheduled jobs.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Task Intelligence for Customer Service application (com.snc.csm_ml_task) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.  
   In the list next to the Install button, the versions
   that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-task-intelligence-cs-app__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Optional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data comprises the sample records that describe application features for the common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.
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