---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Withdraw post case review approval

# Withdraw post case review approval {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Withdraw a post case review document after sending it for approval.

## Before you begin

Role required: sn_customerservice_manager or admin

## Procedure

1. Navigate to AllCase DigestMy Post Case Reviews.
2. Click and open a post case review which is in Awaiting Approval state.
3. Click Withdraw.  
   The post case review document is now in In Progress state and approvers are notified by email that the request for approval is no longer required. You can edit the post case review document and resend it for approval.

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