---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create service contracts for a household

# Create service contracts for a household {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create service contracts for a household so that all household members are
covered under the same terms and conditions.

## Before you begin

Role required: sn_customerservice_manager, admin

## About this task

System administrators and customer service managers can create contracts
for a household. These contracts apply to the current members of
that household.  
When a case is created for a household or a consumer, the Contract field on the Case form lists the available contracts:

* If the Household and Consumer fields are filled in, the Contract field lists the contracts for both the consumer and household.
* If only the Household field is filled in, the Contract field lists the contracts for the household.
* If only the Consumer field is filled in, contracts field lists the contracts for the consumer
{#create-household-contracts__ul_rph_gtc_gmb}

## Procedure

1. Navigate to AllCustomer ServiceContractsService Contracts.
2. Click New.
3. Select a household in the Household field.  
   When you select a household, the head of household is automatically added to the Consumer field.  
   Note:  
   You may need to configure the form layout and add the Household field.
4. **Optional:** If desired, select a different household member in the Consumer field.
5. Fill in the remaining fields on the Contract form.  
   For more information, see [Create
   service contracts](https://servicenow-prod.fluidtopics.net/H9kjWUCH9jxRTQYB8CL1pw "Service contracts define the type of support that customers receive.").
6. Click Submit.  
   The contract is added to the Contracts related list on the Household form.

*[\>]: and then