---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Common attributes of service organizations

# Common attributes of service organizations {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

By using common attributes to establish a unified reference architecture and data model,
you can extend the Customer Service Management data model to support your service
organizations.

You can get use cases from industries like Financial Services Operations, Healthcare and Life Sciences, and Public Sector Digital Services, to capture
common attributes for your architecture and data model. For example, a service organization may
want to capture attributes for bank branches, hospitals, and agencies. By capturing these common
attributes across industries, you can create a unified reference architecture and data model that
avoids implementing the same attribute across different industries.

The following table lists the common attributes that have been identified across industries for
the service organization \[sn_customer_service_organization\] table.
{#service-org-common-attributes__table_kdv_gfc_lvb__entry__2}

| Field Name | Description |
|-|-|
| Email | Primary email address for the service organization. |
| Identification number | ID that is used to identify the service organization. |
| Type | Type of primary service organization by industry. For example, branches, agencies, providers, stores, and so on. |
| Subtype | Organization types within the industry. For example, by using the Type and Subtype fields, you can select the multiple types to be used for your service organizations. |
[Table 1. List of common attributes]

{#service-org-common-attributes__table_kdv_gfc_lvb}