---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Update Engagement Messenger launch URLs to the latest version

# Update Engagement Messenger launch URLs to the latest version {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Update the version of Engagement Messenger in the code used to embed
Engagement Messenger in your website or to automatically launch features
with Engagement Messenger.

## Before you begin

Role required: website administrator

## Procedure

1. Open the HTML file of the web page on the website where you integrate Engagement Messenger.
2. Change the existing version number to <kbd class="ph userinput">v=3.1</kbd>.  
   For example:
3. Save the file.