---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Email a community user

# Email a community user {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Send a private message to a community user directly from the community.

## Before you begin

Role required: sn_communities.admin, sn_communities.community_moderator,
sn_communities.forum_admin, or sn_communities.forum_moderator

An email client must be configured.

## About this task

Uses for private messaging can include warning a user about use of a banned word,
welcoming a new user, or informing users about incorrectly placed content in a
forum. You can privately message a user from any community content, a comment, the
Leaderboard, or the Community Profile page.

## Procedure

1. Navigate to the community homepage.
2. Point to the community user name.
3. Click Email User.  
   Note:  
   The email opens in your local email client.