---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Service catalog integration with the Customer and Consumer Service Portals

# Service catalog integration with the Customer and Consumer Service Portals {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Users with the customer administrator role (sn_customerservice.customer_admin) can
associate a portal with a service catalog.
The following catalog pages and widgets are provided as part of the Customer Service with
Request Management integration.

For more information, see [Associate a portal with a
catalog](https://www.servicenow.com/docs/access?context=associate-portal-catalog&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US).

## CSM Catalog page {#service-catalog-request-integration__section_akh_ghm_cmb}

This is the display page for catalog items on the Customer and Consumer Service Portals. This page serves as the landing page for any service catalog item exposed on a CSM portal. All request items exposed on the CSM portals are either service catalog items or service catalog record producers. Navigate to Service PortalPages to view this page.

* Page ID: csm_sc_cat_item
* Update name: sp_page_7ea80b123bb31300bfe04d72f3efc4b7
* Available to roles: snc_internal, snc_external
{#service-catalog-request-integration__ul_nlh_rbj_3gb}

## CSM Catalog Item widget {#service-catalog-request-integration__section_pdr_lhm_cmb}

This widget handles the redirection logic on submission of the catalog item and embeds the default catalog item widget. This widget listens to event $sp.sc_cat_item.submitted. On submission of a catalog item, it handles the portal redirection logic based on the page_id and the catalog portal URL. When there is no parent set in the Requests (sc_request) table, the URL is redirected to the default service portal ticket page. If a record producer has a redirect URL, this widget uses the redirect URL from the record producer instead of redirecting to the ticket page.

* Widget ID: csm-sc-cat-item
* Update name: sp_widget_ec837c713bbb1300bfe04d72f3efc4d1
* Available to roles: snc_internal, snc_external
{#service-catalog-request-integration__ul_cdg_sdj_3gb}

## Page route map {#service-catalog-request-integration__section_byb_phm_cmb}

It is important to set up a page route map for any new Service Portals to handle the redirection to the Case ticket page. The redirection is based on the logic described in the CSM Catalog Item widget.

* CSM Catalog item page route map: for the Customer Service Portal, this page route map routes the URL redirect from the sc_cat_item page to the csm_sc_cat_item page.
* CSP Catalog item page route map: for the Consumer Service Portal, this page route map routes the URL redirect from the sc_cat_item page to the csm_sc_cat_item page.
{#service-catalog-request-integration__ul_tl1_mfj_3gb}

## Portal settings for catalog items {#service-catalog-request-integration__section_brk_rhm_cmb}

Once the catalog items are defined, visibility of the
Submit/Add to Cart button can be controlled
by navigating to Service CatalogCatalog DefinitionsMaintain Items, selecting the desired item, and enabling or disabling the fields in the
Portal Settings form section.  
{#service-catalog-request-integration__table_lz1_yhm_cmb__entry__2}

| Field | Description |
|-|-|
| Request method | Select Order, Request, or Submit as the type of catalog item. |
| Hide 'Add to Cart' | Enable if the Add to Cart button should be disabled for the catalog item. Note: The Add to Cart button is not currently supported on the Customer Service Portal or the Consumer Service Portal. |
| Hide Quantity | Enable if the Quantity of the catalog item should be hidden. |
| Hide Delivery Time | Enable if the Delivery Time of the catalog item should be hidden. |
| Hide 'Add to Wish List' | Enable if the Add to Wish List button for the catalog item should be hidden. |
| Hide Attachment | Enable if the attachment of the catalog item should be hidden. |
[Table 1. Maintain Items Portal settings fields]

{#service-catalog-request-integration__table_lz1_yhm_cmb}

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