---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Customer Contracts and Entitlements

# Configure Customer Contracts and Entitlements {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Customer Contracts and Entitlements application to configure and display customer service contracts and
entitlements.

## Activate Customer Contracts and Entitlements {#configuring-post-sales-support__section_jxp_xw1_p1c}

As an admin, you can activate the following plugins to enable users to create and manage Customer Contracts and Entitlements. For more information, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).
{#configuring-post-sales-support__table_yct_wrv_4zb__entry__3}

| Plugin | Description | Dependency |
|-|-|-|
| Customer Contracts and Entitlements \[com.sn_pss_core\] | Provides foundational objects to manage Customer Contracts and Entitlements and APIs for integration. | * Customer Service Install Base Management\[com.snc.install_base\]​ * Product Catalog Management Core\[com.sn.prd_pm\] {#configuring-post-sales-support__ul_bjq_rlc_d1c} |
| Entitlements Verification \[com.sn_ent_verify\] | Provides APIs to verify entitlement.​ | Customer Contracts and Entitlements \[com.sn_pss_core\]​ |
| [Contracts and Entitlement Workflows​](https://servicenow-prod.fluidtopics.net/Bwiw01ua50_DswmBDgXuIQ "Configure the Contracts and Entitlement Workflows plugin (com.sn_contract_ent_wf) to generate and modify contracts using order management.") \[com.sn_contract_ent_wf\] | Provides workflows to manage changes on Customer Contracts and Entitlements. | * Customer Contracts and Entitlements Foundation\[com.sn_pss_core\]​ * Lead to Cash Primitives\[com.sn_l2c_core\] * Customer Life Cycle Management Workflows\[com.sn_l2c_cust_flows\]​ {#configuring-post-sales-support__ul_mz3_xlc_d1c} |
[Table 1. Customer Contracts and Entitlements plugins]

{#configuring-post-sales-support__table_yct_wrv_4zb}

With the activation of Customer Contracts and Entitlements, the existing contracts are available for viewing only.

For more information on the installed roles and tables, see [Components installed with Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/B~ROPtyxmBCWXaMnhwFxhA "Several types of components are installed with the Customer Contracts and Entitlements application, including tables and roles.").

## Request apps from the ServiceNow Store {#configuring-post-sales-support__section_x11_k2d_r4b}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).