---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Manage gamification level ranges

# Manage gamification level ranges {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Manage level ranges for a gamification level definition, to recognize the expertise
level of your community users.

## Before you begin

Role required: sn_gamification.admin

## About this task

Gamification includes predefined global, forum, and topic levels. Each level
definition can have several level ranges and the system is predefined with 10 ranges
for global level and five ranges each for the forum and topic levels. Each range
should not overlap and must have a unique start value.

## Procedure

1. Navigate to AllGamificationLevels.
2. Select the desired level (global, forum, or topic).
3. Modify the Level Range Name.
4. Modify the Points Start field.  
   Each range should not overlap and must have a unique start value.
5. Click Submit.  
   Level ranges are updated on the Community portal.

*[\>]: and then