---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create an entity mapping

# Create an entity mapping {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an entity mapping to compose a workflow between two entities so that you can update their existing configurations and perform a set of declarative actions like suspend, resume, or disconnect a sold product.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllLead To CashEntity Mappings.
2. On the Lead to Cash Entity Mappings form, create a mapping by selecting New.
3. On the form, fill in the fields.  
   For a description of the field values, see [Entity configuration and mapping](https://servicenow-prod.fluidtopics.net/iHbUneztwnlAlleFAAlOVg "Use the Entity Configuration tables and forms to configure and map an entity that defines a structure and transfers the data from the source entity to the target entity.").
4. Select Submit.  
   You've created an entity mapping. You must now create an entity table mapping and an entity attribute mapping.
5. On the lead to cash entity mapping form, in the Lead To Cash Entity Table Mappings related list, create an entity table mapping by selecting New.
6. On the form, fill in the fields.  
   For a description of the field values, see [Entity configuration and mapping](https://servicenow-prod.fluidtopics.net/iHbUneztwnlAlleFAAlOVg "Use the Entity Configuration tables and forms to configure and map an entity that defines a structure and transfers the data from the source entity to the target entity.").
7. Select Submit.
8. On the lead to cash entity mapping form, in the Lead To Cash Entity Table Mappings related list, create an attribute mapping by selecting New.
9. On the form, fill in the fields.  
   For a description of the field values, see [Entity configuration and mapping](https://servicenow-prod.fluidtopics.net/iHbUneztwnlAlleFAAlOVg "Use the Entity Configuration tables and forms to configure and map an entity that defines a structure and transfers the data from the source entity to the target entity.").
10. Select Submit.

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