---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Platform Analytics Solutions for Self-Service Analytics for Customer Service

# Platform Analytics Solutions for Self-Service Analytics for Customer Service {#ssa-cs-content-pack__phContentPackAppName}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform products. This Platform Analytics Solution quantifies the value of self-service using the
Self-Service Analytics dashboard for customer service.  
The following roles and tasks are associated with this Solution:

* ServiceNow AI Platform administrator (admin): Install and activate this Platform Analytics Solution and make any necessary changes to system properties.
* Performance Analytics administrator (pa_admin): Review the indicators, breakdowns, widgets, and dashboards. Set up and start data collection. Share the dashboards with appropriate stakeholders.
* Customer service manager (sn_customerservice_manager): Use the Self-Service Analytics dashboard to view case metrics to understand the current performance of self-service at your organization.
{#ssa-cs-content-pack__ul_phl_ncw_qlb}
**Related tasks**   

* [Configure the Platform Analytics Solution for Self-Service Analytics for Customer Service](https://servicenow-prod.fluidtopics.net/Cpv5bshKCfdI7G1CvJdIAg "Run diagnostics, review and customize components, and start collecting data.")  
**Related topics**   

* [Platform Analytics Solutions](https://www.servicenow.com/docs/access?context=content-packs-in-form-analytics&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US)
* [Self-Service Analytics](https://www.servicenow.com/docs/access?context=self-service-analytics&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US)