---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Gamification components

# Gamification components {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The gamification feature includes several components, such as rules, levels, and
tracks, that enable users to earn points and badges for community activities.
* **[Rules](https://servicenow-prod.fluidtopics.net/be6zWalzUndgdrP0bPs3NA)**   
  Gamification rules allow you to configure points that users receive for activities on the community.
* **[Tracks](https://servicenow-prod.fluidtopics.net/2AYlYoi7kgPQu1RYSsfdvg)**   
  Tracks provide a way to logically separate points assigned in the communities into different areas.
* **[Levels and level ranges](https://servicenow-prod.fluidtopics.net/gtfW1oh_KDliXeik0b2XzA)**   
  Points accumulated by community users can help them achieve different reputation levels.
* **[Badges](https://servicenow-prod.fluidtopics.net/38UHUvbXwq0z8ol52vJX9A)**   
  Users can earn badges for achievements or areas of expertise within the community. Gamification moderators manually assign badges to users.
* **[Points](https://servicenow-prod.fluidtopics.net/Ht9X1q4VdE~roILyFpAkYQ)**   
  Users earn gamification points by performing activities in the community.