---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activating plugins for Customer Service Management (CSM)

# Activating plugins for Customer Service Management (CSM) {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

In the Customer Service Management (CSM) application, you must activate the Business Location (com.snc.business_location) and Customer Service Household (com.snc.household) plugins to enable the Service Model Foundation feature.
{#activate-plugins__table_zmn_pvf_p1c__entry__2}

| Plugin | Description |
|-|-|
| [Activate business locations](https://servicenow-prod.fluidtopics.net/3pWxzYgVWxFkzGzrrYH0uQ "Activate the Business Location plugin to manage customer service for business locations.") | Activate this plugin to manage customer service for business locations. This plugin enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, and dealerships. |
| [Activate customer service household](https://servicenow-prod.fluidtopics.net/tgVdNiQMsb0PpzW06UkkVQ "Activate the Customer Service Household plugin to manage customer service for households.") | Activate this plugin to manage customer service for households. This plugin enables you to create households, define the members of a household, and identify relationships between household members. |
[Table 1. Activate plugins to enable the Service Model Foundation feature]

{#activate-plugins__table_zmn_pvf_p1c}
**Related tasks**   

* [Activate business locations](https://servicenow-prod.fluidtopics.net/3pWxzYgVWxFkzGzrrYH0uQ "Activate the Business Location plugin to manage customer service for business locations.")
* [Activate customer service household](https://servicenow-prod.fluidtopics.net/tgVdNiQMsb0PpzW06UkkVQ "Activate the Customer Service Household plugin to manage customer service for households.")