---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate Major Issue Management

# Activate Major Issue Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Major Issue Management plugin to use the major issue management feature.

## Before you begin

Role required: admin

## About this task

This plugin requires:

* Customer Service \[com.sn_customerservice\]
* Targeted Communications \[com.sn_publications\]
* Task Communications Management \[com.snc.task_communication_management\]
{#activate-major-issue-mgmt__ul_wzb_dh5_ndb}  
Major issue management uses the Targeted Communications recipients lists feature to identify impacted customers.  
Note:  
If you have installed the Proactive Customer Service Operations plugin, the Major Issue Management plugin is activated by default.

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the plugin com.sn_majorissue_mgt.
3. Click Activate.
{#activate-major-issue-mgmt__steps_vb4_sfz_pgb}

*[\>]: and then