---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Submit a self-registration request

# Submit a self-registration request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Submit a registration request from the Customer Service Portal.

## Before you begin

Role required: none

## Procedure

1. Navigate to the customer portal login page.
2. Request a login by clicking Register from the portal header.
3. Fill in your First Name, Last Name, Business Email, and Registration Code.
4. Enable the check box to agree to the privacy policy and to the community terms and conditions.  
   Click the links to access more information about these policies.
5. Enable the Security Code check box, complete the CAPTCHA validation, and click Verify.  
   The Customer Service application uses the Google re-CAPTCHA service.
6. Click Submit.  
   You are returned to the portal login page.

   If you entered a valid
   registration code, you see this message: "Your request has been submitted
   and is pending review. You will receive an email when your request is
   processed".

   If the code was incorrect, you see this message:
   "Incorrect Registration Code".