---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Chat Setup configuration form

# Chat Setup configuration form {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Description of the Chat Setup configuration form fields.
{#em-advanced-chat-setup__table_rqd_md4_ndb__entry__2}

| Field | Description |
|-|-|
| Name | Name of the Live Agent chat setup configuration. The default name is Chat setup. |
| Live chat enabled | Option to activate a live chat. |
| Allow transcript download | Option to enable the user to download a transcript of the conversation. |
| Show agent names and avatars | Option to display agent names and avatars in the Agent Chat client when a live agent enters, transfers, or exits a chat. |
| Enable notifications for all users | Option to activate the delivery of notifications. |
| Agent Whisper | Option to activate Agent Whisper, which enables agents to message supervisors without the requester knowing. For more information, see [Agent Whisper](https://www.servicenow.com/docs/access?context=ci-agent-whisper&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US). |
| Emoji Enabled | Option to activate the ability to include emojis in Agent Chat. For more information, see [Using emojis in Agent Chat](https://www.servicenow.com/docs/access?context=ci-agent-chat-using&version=xanadu&pubname=xanadu-conversational-interfaces&section=ac-using-emojis-agent-chat&ft:locale=en-US). |
| No Agent Available message | Message that appears when a live agent isn't available. The default message is There are no agents available at the moment. Please try again later. |
| Application | The application that contains this configuration record. This field is automatically set to Global. |
| Live chat wait status | Displays the wait time for Live Agent support in the Chat menu if Wait Time has been selected. |
[Table 1. Chat Setup configuration form]

{#em-advanced-chat-setup__table_rqd_md4_ndb}