---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Change your password directly from the Customer Service Portal

# Change your password directly from the Customer Service Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Change your password directly from the Customer Service Portal. Users with the
required roles can change their passwords from the Customer Service Portal.

## Before you begin

Role required: none

## About this task

Users with the required roles can change their passwords from the Customer Service
Portal.

## Procedure

1. Go to the Customer Service Portal page by accessing your instance URL and adding a /csm suffix.  
   For example, https://example.com/csm.
2. Click your user name in the portal header.
3. Click Profile to display the user profile information.
4. Click Change Password under Security.
5. On the form, fill in the fields.  
   {#t_ChangePasswordFromUserForm__table_czw_ftc_nr__entry__2}

   | Field | Description |
   |-|-|
   |   ||
   | Current Password | The current password. This field is automatically filled in. |
   | New Password | The new password, which must meet the following requirements: * Be a minimum of eight characters long * Include at least one uppercase and one lowercase letter * Include at least one number {#t_ChangePasswordFromUserForm__ul_jmf_jzb_dv} |
   | Confirm Password | The new password. |
   [Table 1. Change Password form]

   {#t_ChangePasswordFromUserForm__table_czw_ftc_nr}
6. Click Change.