---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Revoke a user ban

# Revoke a user ban {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Revoke a user ban to allow a user to create and edit content again.

## Before you begin

Role required: sn_communities.admin, sn_communities.moderation_admin, or
sn_communities.community_moderator

## Procedure

1. Perform either of the following actions.
   * Navigate to CommunityUser ProfileCommunity Profiles.
   * Navigate to CommunityModerationUsers Banned by Moderation.
   {#ban-user-revoke-ban__choices_o5m_kk3_d1b}
2. Click the Preview icon next to the user and then select Revoke User Ban.  
   The user ban is revoked. In the Community Profiles list, the value in the Banned column is set to false.
{#ban-user-revoke-ban__steps_ijj_jk3_d1b}

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