---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer notification preferences

# Customer notification preferences {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customers can set preferences for email notifications.  
Email notification preferences are set to control email notifications that are sent to the customer when an agent performs one of the following case activities:

* Opens a case for a customer
* Comments on a customer's case
* Provides a resolution for a customer's case
* Closes a customer's case
{#c_CustServNotifPref__ul_nwy_3kd_p5}