---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate Communities plugins

# Activate Communities plugins {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Customer Communities plugin to use the Communities application.

## Before you begin

Role required: sn_communities.admin

## About this task

Communities is available for customers who are:

* Licensed for the Customer Service Management application.
* Licensed for HR Service Delivery.

{#activate-communities__ul_ag4_wkm_p3b}To activate Communities, activate the Customer Communities plugin (com.sn_customer_communities). This plugin is not active by default.  
When you activate the Customer Communities plugin, the following plugins automatically activate:

* External User Registration plugin (com.sn_external_user_register)
* Communities plugin (com.sn_communities)
* Gamification plugin (com.snc.gamification)
* Subscriptions and Activity Feed Framework plugin (com.snc.activity_subscriptions)
{#activate-communities__ul_fkt_w1s_r1b}

To activate Communities demo
data, activate the Communities Demo Data plugin (com.sn_communities_demo).

To activate the Communities
dashboard, activate the Performance Analytics --- Content Pack --- Communities plugin
(com.snc.pa.communities).

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the plugin com.sn_communities.
3. Click Install.
4. Click Activate on the Activate Plugin pop-up window.

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