---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Set knowledge product entitlement properties

# Set knowledge product entitlement properties {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set various properties to allow customers to access knowledge bases and knowledge
articles on the Customer Service Portal.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllKnowledge Product EntitlementsProperties.
2. Set the following properties, as needed.

   | Option | Description |
   | Enable access control of Knowledge Bases based on product entitlements | If enabled, customers can access all of the knowledge bases related to the products for which they have entitlements. |
   | Allow access to Knowledge Bases with empty related_products | If enabled, customers can access all knowledge bases even if no products have been specified in the Related Products field on the Knowledge Base form. |
   | Enable access control of Knowledge Articles based on product entitlements | If enabled, customers can access all of the knowledge articles related to the products for which they have entitlements. |
   | Allow access to Knowledge Articles with empty related_products | If enabled, customers can access all knowledge articles even if no products have been specified in the Related Products field on the Knowledge form. |
   |-|-|

   {#t_SetKnowProdEntitleProperties__choicetable_v3v_fd1_cv}
3. Click Save.

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