---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Moderate gamification

# Moderate gamification {#ariaid-title1}

Monitor points earned by users and award points and badges to users based on their
participation within the community.
* **[Award or remove points for a community user](https://servicenow-prod.fluidtopics.net/vLnhsxY27b5C46sgN5MbHw)**   
  Award points to a user to recognize their contributions to the community. Remove points for a user if you observe that they are cheating the gamification system.
* **[Award a badge to a user](https://servicenow-prod.fluidtopics.net/Vdhfm~xZhfwgs6S~F5G1ig)**   
  Award gamification badges to community users to recognize their community activities.
* **[Remove a badge from a user](https://servicenow-prod.fluidtopics.net/ei2JjpgtrHSB4gMG_H2QoQ)**   
  Remove a gamification badge from a community user if it is no longer relevant for that user.