---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate Customer Service Management with Service Portfolio Management

# Activate Customer Service Management with Service Portfolio Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the CSM with Service Portfolio Management (SPM) plugin to use the integration with Service Portfolio Management.

## Before you begin

Instead of doing the configuration through this procedure, consider using guided setup. For more information, see [Integrate with Service Portfolio Management using Guided Setup](https://servicenow-prod.fluidtopics.net/YufIMqvFs6O5cjJLGBDqpA "Use the Guided Setup to integrate Customer Service Management with the Service Portfolio Management (SPM) application.").

Role required: admin

## Procedure

1. Navigate to System DefinitionPlugins.
2. Search for the plugin sn_csm_spm.
3. Click Activate.
{#activate-spm-integration__steps_vb4_sfz_pgb}

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