---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Playbook applications

# Playbook applications {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Several playbook applications are available that provide playbooks to onboard customers, manage customer complaints, and resolve issues.
{#csm-playbook-apps__table_st4_vlz_2qb__entry__2}

| Application | Description |
|-|-|
| [Case Playbook for Onboarding](https://servicenow-prod.fluidtopics.net/zDs8yXdes1pR8tTrxVwsFA "Use the Case Playbook for Onboarding to manage the process for taking on new customers or enrolling customers for new products.") | Use this application to manage the process for taking on new customers or enrolling customers in new products. An onboarding case captures the details of the new customer, including their selection of products and services. |
| [Case Playbook for Complaints](https://servicenow-prod.fluidtopics.net/ltBvukSUPWeIGcZESdwLBA "Use the Case Playbook for Complaints to guide agents through the steps that are needed to resolve customer complaints.") | Use this application to manage the process for handling customer complaints. A complaint case captures the details of the problem reported by the customer and the expected resolution. |
| [Case Playbook for Product Support](https://servicenow-prod.fluidtopics.net/tjrAwiS~6vL1KhtpmQNrOA "Use the Case Playbook for Product Support to guide agents through the steps that are needed to resolve product issues.") | Use this application to guide agents through the steps that are needed to resolve product issues. A product support case captures information about the customer, the product, and the reported issue. |
[Table 1. Customer Service Management playbook applications]

{#csm-playbook-apps__table_st4_vlz_2qb}