---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Update a special handling note

# Update a special handling note {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Update a special handling note for a record.

## Before you begin

Role required: sn_customerservice_agent, sn_customerservice_manager, sn_shn.editor,
or sn_shn.admin

## About this task

Users with the sn_customerservice_manager role can update a special handling note for
a record if they can update a record for the underlying table.

## Procedure

1. Navigate to AllSpecial Handling NotesSpecial Handling Notes.  
   You can also update a note from the Special Handling Notes list on a form.
2. In the Special Handling Notes list, click the note to be updated.
3. Make any necessary changes to the fields on the Special Handling Notes form.
4. Click Update.

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