---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Administer gamification

# Administer gamification {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Users with the gamification administrator role can create the rules and other entities
that award points to users based on their participation within the community.
* **[Configure gamification properties](https://servicenow-prod.fluidtopics.net/s1BBhxXAWMwqd_UEptLw5g)**   
  Configure gamification properties to meet your company's needs.
* **[Create a gamification rule](https://servicenow-prod.fluidtopics.net/1MfJRavgKsVaBVjXOyg7HQ)**   
  Create gamification rules so that users can earn points for community activities.
* **[Create a gamification track](https://servicenow-prod.fluidtopics.net/BM6qQtV0xww3jIe2ZKTSQg)**   
  Create tracks to provide a logical way to separate points assigned in the communities into different areas.
* **[Create a gamification badge](https://servicenow-prod.fluidtopics.net/oivzgafwCp4LEFcjRvlhXQ)**   
  Create gamification badges that users can earn for achievements within the community.
* **[Manage gamification levels](https://servicenow-prod.fluidtopics.net/EAFi2k81Xx68OKk~7dOu6g)**   
  Manage the predefined levels for global, forum, and topic expertise.
* **[Manage gamification level ranges](https://servicenow-prod.fluidtopics.net/cUErJ3J9OSWjLM3DhKiecw)**   
  Manage level ranges for a gamification level definition, to recognize the expertise level of your community users.