---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add an agent to the chat support assignment group

# Add an agent to the chat support assignment group {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Agents must be added to the chat support assignment group before they can receive
chat requests. This assignment group is used by the Customer Service Management chat
communication channel to route chat requests.

## Before you begin

Role required: sn_customerservice_manager or admin

## Procedure

1. Navigate to AllUser AdministrationGroups.
2. Select Customer Service Support.
3. In the Group Members related list, click Edit.
4. Select the agents that you want to receive chat requests, and move them to the Customer Service Support group members list.
5. Click Save.
**Related topics**   

* [Connect Support](https://www.servicenow.com/docs/access?context=c_ConnectSupport&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US)

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