---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a case task

# Create a case task {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An OSP agent creates a case task after a case has been assigned. As an agent, you can
work on the case adding work notes and additional comments.

## Before you begin

Role required: sn_csm_ocs.ext_agent

## Procedure

1. Navigate to AllOutsourced Customer ServiceCasesMy Cases and open a case.  
   Note:  
   The timeline of the case is displayed at the top of the case form.
2. Click Tasks related list.
3. Click New to create a new task.  
   The Edit button allows you to add existing case tasks to a case from the Collection list.
4. Fill in the fields on the new record form, as appropriate.

   | Option | Description |
   | Subject | Subject for the case. |
   | Description | Description for the case. |
   | Work notes list | Work notes for the case |
   | Email address | Email id of the customer. |
   | Additional comments | Comments related to the case, if any. |
   |-|-|

   {#osp-create-case-task__choicetable_nmd_nql_mlb}
5. Click Submit.  
   Note:  
   You can also close the case task.

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