---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Migrating to Configurable Workspace

# Migrating to Configurable Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you are currently using CSM Agent Workspace, you can implement CSM Configurable Workspace and continue using some of your existing CSM Agent Workspace configurations.

Some configurations can be used by both CSM workspaces while others need to be configured
specifically for CSM Configurable Workspace. Of these configurations that are
specific to CSM Configurable Workspace, some are accomplished in the platform
interface using lists and forms, while others are accomplished using the UI Builder.

Use the topics in the following table to explore CSM Configurable Workspace
features. Then follow the steps to implement CSM Configurable Workspace and
migrate your existing CSM Agent Workspace configurations.

|-|-|
| Explore * [Explore CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/nGtPu1_3zGuwIfQkw_Lhuw "CSM Configurable Workspace is a workspace that can easily be configured and extended using UI Builder.") * [Workspaces in Customer Service Management](https://servicenow-prod.fluidtopics.net/PTqxvAjqLRyu0kRbmgU_0w "Configure agent workspaces and boost efficiency by optimizing interfaces, setting up case management and routing, and integrating tools for smooth case handling.") {#migrate-to-configurable-workspace__ul_vhs_hzd_n4b} | Migrate 1. [Set up CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/78zuqM9LweCZezJMDIuSHw "Set up CSM Configurable Workspace for your agents so they can engage with customers, answer questions, create cases, and resolve issues.") 2. [Migrate to CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/jGlQAHfEHNQH~XbZtRfvrQ "Follow the instructions in this topic to migrate from CSM Agent Workspace to CSM Configurable Workspace.") {#migrate-to-configurable-workspace__ol_eb5_vgd_54b} |
[Table 1.]

{#migrate-to-configurable-workspace__simpletable_g33_wwg_vt}