---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure guidance detail experience

# Configure guidance detail experience {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure a guidance title and description that are displayed to users in recommended actions or playbooks.

## Before you begin

Role required: sn_gd_guidance.guidance_manager

## About this task

The detail information appears in playbooks, or in a contextual side panel or in a subtab for Recommended Actions for Service.

## Procedure

1. Navigate to AllGuided DecisionsGuidances.
2. Select a guidance from the Guidances list.
3. Configure the detail experience for the guidance in the Detail Experience tab.  
   The detail experience is a message that is displayed for guidances that opens in the contextual side panel or in a subtab.
   1. In the Title field, add a title for the guidance in the detailed view.
   2. In the Guidance Message field, provide a message for the detail view.
   {#configure-guidance-preview-detail-experiences-ga__substeps_m5k_vsn_h5b}
4. Select Submit.

## What to do next

* [Customize a guidance preview experience in the UI Builder](https://servicenow-prod.fluidtopics.net/fZZJTr5nc9Lt7Z0qqZHELg "Customize a preview of a Recommended Actions card that displays in the contextual side panel using UI Builder. The preview experience includes a hint, an icon, a message, and an action button.")
* [Customize a guidance detail experience in the UI Builder](https://servicenow-prod.fluidtopics.net/k70VUmxT75sH9hTCug9HgA "Customize how your detail experience looks in the contextual side panel or in a subtab of the Recommended Actions card using UI Builder. The detail experience can include things such as user inputs and drill down actions.")

{#configure-guidance-preview-detail-experiences-ga__ul_vl3_v1d_xwb}

The process for configuring a guidance is the same in the Guided Decisions Experience application and the Recommended Actions for Service application.

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