---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Reschedule an appointment with Conversational Appointment Booking

# Reschedule an appointment with Conversational Appointment Booking {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a customer or consumer, reschedule an appointment from the Virtual Agent chat window on the service portal.

## Before you begin

Role required: customer, consumer

## About this task

You can only schedule one appointment per location. Only logged-in users can schedule
appointments.

## Procedure

1. Navigate to the Customer Service Portal or Consumer Service Portal home page by adding the suffix /csm or /csp to your instance URL.  
   For example: https://yourportalurl.com/csm
2. Click the chat icon (![Chat icon.]()) to open the chat window and begin a Virtual Agent chat.
3. In the chat window, enter <kbd class="ph userinput">reschedule appointment</kbd>.
4. Choose the appointment that you want to reschedule.  
   Figure 1. Rescheduling an appointment
5. Choose a date from the calendar for the new appointment time.  
   Figure 2. Choosing a date on the calendar

## Result

The appointment is rescheduled.
**Related tasks**   

* [Schedule an appointment](https://servicenow-prod.fluidtopics.net/ZFmcDaYOCQQsCjtCuPBdxQ "As a customer or consumer, schedule an appointment from the Virtual Agent chat window on the service portal.")
* [Cancel an appointment](https://servicenow-prod.fluidtopics.net/7Nd5IZsWrjl0kAOI3TC_3g "As a customer or consumer, cancel an appointment from the Virtual Agent chat window on the service portal.")