---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Using customer access management

# Using customer access management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how customers, contributor users, and customer service agents use customer access
management.
**Related concepts**   

* [Adding related parties to a sold product](https://servicenow-prod.fluidtopics.net/SwJaNSsdtHWjJUKQ8WqvdA "Add related parties to a sold product to help provide the access level to the related parties, such as contacts, consumers, or accounts.")  
**Related tasks**   

* [Restrict contact access](https://servicenow-prod.fluidtopics.net/RrOeuYl9K8VD_ppzRHAE6A "Restrict contact access to sold products and install bases by limiting the access for associated contacts and their access levels for customer access management.")
* [Adding related parties to a case](https://servicenow-prod.fluidtopics.net/bT1yYaoQZd~vJVC1H~4HKg "Add related parties to a case to help provide the access level to the related parties, such as contacts or consumers on a case.")