---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Rules

# Rules {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Gamification rules allow you to configure points that users receive for activities on
the community.
Gamification includes several pre-defined rules. The gamification administrator can use these rules, modify them as needed, or create new rules. These pre-defined rules include:

* Comment marked as helpful: 5 points
* Document marked as helpful: 5 points
* Video marked as helpful: 5 points
* Blog marked as helpful: 5 points
* Answer marked as helpful: 20 points
* Document bookmarked: 20 points
* Blog bookmarked: 20 points
* Video bookmarked: 20 points
* Answer marked correct for a question: 40 points
{#gamification-components-rules__ul_ilb_y4l_r1b}

When a user performs an activity that has a gamification rule, the user profile identified
in the rule receives points. Points received through a gamification rule can be configured
to accumulate toward:

* Overall points across the entire community
* Points in forums associated with the activity
* Points in topics associated with the activity
* Points in a track
* Points assigned for a combination of forums, topics, and tracks

{#gamification-components-rules__ul_syz_14x_41b}

If users revert previous activities, the points associated with these activities are
removed. As an example, if a rule has been defined and a user creates a blog, they are
awarded points. The points are deducted when the blog is deleted. If a rule has not been
defined and a user creates a blog, no points are awarded. If the user removes it once a rule
has been defined, points are deducted even though none were awarded in the first place.
**Related tasks**   

* [Create a gamification rule](https://servicenow-prod.fluidtopics.net/1MfJRavgKsVaBVjXOyg7HQ "Create gamification rules so that users can earn points for community activities.")