---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create additional consumer addresses

# Create additional consumer addresses {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Consumers can have multiple addresses, including one primary address.

## Before you begin

Role required: sn_customerservice.consumer_agent, sn_customerservice_manager, or
admin

## About this task

The primary address is stored in the Primary Address tab on the Consumer form and in
the Addresses related list. When you fill in the fields in
the Primary Address tab and click Submit, this information is
added to the Addresses related list as the primary address,
with the Primary field set to true. Any changes made to the
Primary Address fields are also updated in the related
list. A consumer can have only one primary address.

Other addresses, such as billing or shipping addresses, can be created and stored in
the Addresses related list. For these other addresses, the
Primary field is set to false.

## Procedure

1. Navigate to AllCustomer ServiceCustomerConsumers.
2. Click the number of the desired consumer.
3. In the Addresses related list, click New.
4. Fill in the fields on the Location form.
5. To denote this address as the primary address for the consumer, enable the Primary check box.  
   A consumer can have multiple addresses but only one primary address.
6. Click Submit.

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