---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enabling AI search in the Customer and Consumer Service Portals for unauthenticated users

# Enabling AI search in the Customer and Consumer Service Portals for unauthenticated
users {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An administrator activates the AI search widgets so that guest users logging in to
the Customer and Consumer Service Portals can use the AI search feature.

## Before you begin

Role required: admin

You must configure AI Search for the
Customer and Consumer Service Portals. For more information, see [Enable and configure AI
Search in Service Portal](https://www.servicenow.com/docs/access?context=enable-ais-sp&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US).

## About this task

You must enable the Typeahead Search for the unauthenticated users to use the AI search feature. For more information on the widgets, see [Typeahead Search widget](https://www.servicenow.com/docs/access?context=typeahead-search-widget&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US).

## Procedure

1. Navigate to AllService PortalWidgets.
2. Search for Typeahead Search.
3. Click Typeahead Search.
4. Select the Public check box.
5. Click Update.
6. Repeat the steps for the AI Search Assist widget.
{#configure_search_csp_guestuser__steps_m5n_hbl_t4b}

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