--- sourceDocument: Xanadu Customer Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Integrating Customer Service Management with other applications # Integrating Customer Service Management with other applications {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Extend the capabilities of Customer Service Management and connect with other departments to assist with case resolution by integrating with other applications. Customer Service Management provides integrations with the applications listed in the following table:{#integrate-csm-other-applics__table_qk5_khk_2yb__entry__2} | Step | Description | |-|-| | [Integrating with IT Service Management](https://servicenow-prod.fluidtopics.net/0zRtwh9USOkGB~CiUXoQqQ "Integrate Customer Service Management with IT Service Management that includes the Incident, Problem, Change, and Request Management applications. With this integration, users can create request, incident, problem, and change records from customer service cases and external users can view these records from the Customer and Consumer Service Portals.") | Integrate with Incident, Problem, Change, and Request Management applications. | | [Integrating with Service Portfolio Management](https://servicenow-prod.fluidtopics.net/_~0k8oRMH9IZWXA72vz8Gg "Integrate Customer Service Management with the Service Portfolio Management (SPM) application. This integration gives customer service managers, customer service agents, and service owners visibility into sold products and their associated service offerings.") | Get visibility into sold products and their associated service offerings with this integration. | | [Integrating with Continual Improvement Management](https://servicenow-prod.fluidtopics.net/VNGZ43JzGOIoQKNccEmfAw "Integrate Customer Service Management (CSM) with the Continual Improvement Management (CIM) application to request improvement opportunities and to implement phases and tasks to meet performance goals, track progress, and measure success.") | Get help with setting goals, organizing effort, and completing tasks. | | | Create and view all FSM work orders and appointments as a Customer Service Management user. | | [Integrating with IT Operations Management](https://servicenow-prod.fluidtopics.net/Zuub46hllXMy7KLOSx9vTQ "The Proactive Customer Service Operations plugin (com.snc.proactive_cs_itom) provides an integration between Customer Service Management and the Event Management console in IT Operations Management.") | Create cases proactively from alerts and track the corresponding install base items affected by the alert. | | [Integrating with Customer Project Management](https://servicenow-prod.fluidtopics.net/t3TMmfeyYoTxCC8Ryvj0Ug "Integrate Customer Service Management with the Project Portfolio Management application. This integration enables customers to manage complex projects with multiple tasks and provide end users with visibility into these projects.") | Use this integration to create projects and project tasks for your customer accounts. | | [Integrating with Financial Management](https://servicenow-prod.fluidtopics.net/Q6D5FbcYDbQB0N6AODfcyw "Customer Service Management and Field Service Management provide an integration with the ServiceNow Financial Management application as well as dashboards and reports.") | Allocate, track, and get report on expenses in your organization using this integration. | | [Integrating with Adobe Experience Manager](https://servicenow-prod.fluidtopics.net/7FEUJuId8rbySU7VCKvFgQ "Extend Customer Service Management and Knowledge Management capabilities through ServiceNow components in Adobe Experience Manager (AEM) to deliver a pre-integrated web experience for external customers.") | Deliver a pre-integrated web experience built on AEM by embedding Customer Service Management and Knowledge Management capabilities. | | [Integrating with Computer Telephony Integration (CTI)](https://servicenow-prod.fluidtopics.net/3v_GirR0us~XYxGQe31A_w "Integrate Customer Service Management with Computer Telephony Integration (CTI). This integration enables the Customer Service application to support inbound and outbound telephone calls.") | Enable the Customer Service application to support inbound and outbound telephone calls with this integration. | | [Integrating with Microsoft Outlook](https://servicenow-prod.fluidtopics.net/DdCmm2gM9wTlcP6OGb1USw "Integrate Customer Service Management with Microsoft Outlook to perform tasks such as managing contacts and cases from within Microsoft Outlook.") | Manage contacts and cases from within Microsoft Outlook using this integration. | | [Integrating with Safe Workplace applications](https://servicenow-prod.fluidtopics.net/7CrWQPTiVV3ppEa~4NClAw "Integrate Customer Service Management with ServiceNow Safe Workplace applications. This integration helps you safely reopen locations and support the health and safety of contacts and consumers after emergencies and pandemics.") | Enable contacts or consumers to safely enter locations and comply with health and safety policies after emergencies and pandemics | | [Integrating with consumer messaging apps](https://servicenow-prod.fluidtopics.net/KSpZ69Qm_A8AXJBMWquRQg "Integrate Customer Service Management with each consumer messaging app to deliver a conversational mobile messaging experience for consumers and customer contacts.") | Let customers use their choice of messaging apps to message anytime to your company's account. | | [Integrating with Process Mining](https://servicenow-prod.fluidtopics.net/soByr3npej7y1Dn33hmuKg "Integrate Customer Service Management with the Process Mining application to analyze processes relevant to your KPIs, and identify bottlenecks associated with customer service cases.") | Analyze processes relevant to your KPIs, and identify bottlenecks associated with customer service cases. | [Table 1. Customer Service Management Application Integrations] {#integrate-csm-other-applics__table_qk5_khk_2yb}