---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Integrating with consumer messaging apps

# Integrating with consumer messaging apps {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Integrate Customer Service Management with each consumer messaging app to deliver a conversational mobile messaging experience for consumers and customer contacts.

Engage customers wherever they are with useful conversations​ by enabling them to message anytime to your company's account using their choice of messaging apps. Consumers and customer contacts can start conversations with a
virtual agent by sending messages to your company's designated mobile number. They can also select to chat with a live agent from the same messaging app.  
The following consumer messaging apps can be integrated with Customer Service Management:

* WhatsApp
* LINE
* Facebook Messenger
* Apple Messages for Business
{#messg-integrate-channels__ul_gjr_2lf_1yb}