---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure special handling notes properties

# Configure special handling notes properties {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the necessary properties to display special handling notes.

## Before you begin

Role required: sn_shn.admin

## Procedure

1. Navigate to AllSpecial Handling NotesProperties.
2. Configure the following properties.

   | Option | Description |
   | Display special handling notes only once per session | Special handling notes are displayed each time you access a record. Enable this property to display special handling notes only once per session. |
   | Maximum number of notes displayed in the Special Handling Notes pop-up window | Increase or decrease this number as desired. The default is 20 alerts. |
   | Width of the Special Handling Notes pop-up window in pixels | The width of the pop-up window in pixels. The default width is 500. If you specify less that 300, the window automatically uses the default width. |
   |-|-|

   {#t_EnableOnScreenAlertProperties__choicetable_oj1_stz_55}
3. Click Save.

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