---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Search for information using the customer portal

# Search for information using the customer portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the search feature on the customer portal to find information about a question or
an issue.

## Before you begin

Role required: sn_customerservice.customer, sn_customerservice.customer_admin,
sn_customerservice.partner, or sn_customerservice.partner_admin

## About this task

The portal has a search feature that you can use to search for information across
several repositories. Enter a search term in the Search field
and then click Search to display a list of related articles.

## Procedure

1. Enter a search term into the Search field.
2. Click Search.  
   A list of articles related to the search term is displayed.
3. Click a link to view an article.