---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configuring a subflow for the guidance action automation

# Configuring a subflow for the guidance action automation {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure a subflow that you can use in a guidance to automatically link the proposed major case to the current case on a click of an action button.

Configure and publish a subflow with the following inputs and action. For more information, see [Create a subflow in Workflow Studio](https://www.servicenow.com/docs/access?context=create-subflow&version=xanadu&pubname=xanadu-build-workflows&ft:locale=en-US).
{#ex-ra-config-subflow-link-major-case__table_wxq_2dr_pzb__entry__3}

| Field | Value | Description |
|-|-|-|
| Name | Link major case | - |
| Subflow Inputs \& OutputsInputs | * Current case * Major case {#ex-ra-config-subflow-link-major-case__ul_kwk_qcr_pzb} | Input type: Reference |
| Actions | Update Record | Update case record action to add the major case as the parent case to the current case. |
[ ]

{#ex-ra-config-subflow-link-major-case__table_wxq_2dr_pzb}

*[\>]: and then