---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Synchronize team calendar with Microsoft Outlook

# Synchronize team calendar with Microsoft Outlook {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Managers and agents can synchronize their calendars and events with Microsoft Outlook.

As a user with admin role, you can enable this feature by installing Microsoft Exchange Online Spoke. See [Set up](https://www.servicenow.com/docs/access?context=setup-ms-exch-ol&version=xanadu&pubname=xanadu-integrate-applications&ft:locale=en-US).  
Note:  
Ensure that you grant the following Graph API permissions to synchronize Microsoft Outlook with team calendar.{#synch-cal-msoutlook-wfo-cs__table_ypv_hys_c1c__entry__2}

| Permission | Type |
|-|-|
| Calendars.ReadWrite | Delegated |
| Calendars.ReadWrite.Shared | Delegated |
| Calendars.ReadWrite | Application |
[Table 1. Graph API permissions]

{#synch-cal-msoutlook-wfo-cs__table_ypv_hys_c1c}

After installing Microsoft Exchange Online Spoke, set the sn_wfo_outlook.enable_outlook_sync system property to `true` in the System Properties \[sys_properties\] table. Add the email IDs that you
want to synchronize in the User \[sys_user\] table.