---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Feature context parameters supported in Engagement Messenger

# Feature context parameters supported in Engagement Messenger {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Features for contextual launch capability enable you to set the default launch screen
in Engagement Messenger.
{#contextual-launch-supported-features__table_mxg_gyz_m4b__entry__3}

| Feature | Embed code | Feature parameter description |
|-|-|-|
| CHAT | { feature: "CHAT", params: { "topic_id": "<var class="keyword varname">&lt;sys_id&gt;</var>", "language": "<var class="keyword varname">&lt;language_name&gt;</var>", "sysparm_<var class="keyword varname">&lt;param_name&gt;</var>": "<var class="keyword varname">&lt;param_value&gt;</var>" } } | \<sys_id\> :   Identifies the Virtual Agent topic to be included in the chat. \<language_name\> :   Default chat language. For example, for French, specify `fr` \<param_name\>:\<param_value\> :   Any additional parameters to be passed to the Virtual Agent topic. The name of the parameter should start with `sysparm`. For example, `sys_param_product_name`. |
| WORK_ORDER | { feature: "WORK_ORDER", params: { "table": "wm_order", "sys_id": "<var class="keyword varname">&lt;sys_id&gt;</var>" } } | \<sys_id\> :   System identifier (sys_id) of a work order. |
| CASE | { feature: "CASE", params: { "table": "sn_customerservice_case", "sys_id": "<var class="keyword varname">&lt;sys_id&gt;</var>" } } | \<sys_id\> :   System identifier (sys_id) of a case. |
| NEW_CASE | { feature: "NEW_CASE", params: { } } | None |
| CASE_LIST | { feature: "CASE_LIST", params: { } } | None |
| VIEW_ARTICLE | { feature: "VIEW_ARTICLE", params: { "sys_kb_id": "<var class="keyword varname">&lt;sys_id&gt;</var>" } } | \<sys_id\> :   System identifier (sys_id) of a knowledge article. |
| SEARCH | { feature: "SEARCH", params: { "q": "<var class="keyword varname">&lt;search_term&gt;</var>" } } | \<search_term\> :   Term to be searched for in a search results query. |
| CASE_SEARCH | { feature: "CASE_SEARCH", params: { "q": "<var class="keyword varname">&lt;search_term&gt;</var>" } } | \<search_term\> :   Term to be searched for in a case results query. |
| CATALOG_ITEM | { feature: "CATALOG_ITEM", params: { "sys_id": "<var class="keyword varname">&lt;sys_id&gt;</var>" } } | \<sys_id\> :   System identifier (sys_id) of a catalog item. |
| NEW_APPOINTMENT | { feature: "NEW_APPOINTMENT", params: { } } | None |
| NEW_WORK_ORDER | { feature: "NEW_WORK_ORDER", params: { } } | None |
| HOME | { feature: "HOME", params: { } } | None |
[Table 1. Embed code and parameters for a feature context]

{#contextual-launch-supported-features__table_mxg_gyz_m4b}
**Related tasks**   

* [Launch a feature in Engagement Messenger using custom code](https://servicenow-prod.fluidtopics.net/nbniBZgl~VW4Itazw_vWkA "Use custom code to enable the deep linking and launch a feature in Engagement Messenger integrated with your website.")