---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View or modify a case from the Customer Service Portal

# View or modify a case from the Customer Service Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View or modify the information in a selected customer service case.

## Before you begin

Role required: sn_customerservice.customer, sn_customerservice.customer_admin,
sn_customerservice.partner, sn_customerservice.partner_admin

## About this task

Depending on the role of the current user, the Case list displays:

* Cases created by the current user (sn_customerservice.customer)
* Cases related to the current user's account (sn_customerservice.customer_admin)
* Cases related to the current user's account as well as partner accounts (sn_customerservice.partner, sn_customerservice.partner_admin)
{#t_ViewOrModCaseFromCustSlfServPrt__ul_gtp_hxz_gv}

## Procedure

1. Click CaseAll Cases in the portal header.  
   Cases are ordered in the list with the most recently updated at the top.
2. Click the desired case number to open the Case form.
3. Make any necessary changes to the Additional comments field.  
   All other fields on the form are read-only.
4. Click Update.

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