---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a forum

# Create a forum {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Create a forum to provide a place for users to share content. You can configure
forums for membership that registered community users request access to join. You can also
configure forums to convert unstructured conversations to structured knowledge
articles.

## Before you begin

Role required: sn_communities.admin

## About this task

A forum can be configured in the following ways.

|-|-|
| Public | Visible to all users, including non-logged in users. All users have content_read access to questions and answers in public forums. Configure public forms by adding a [forum user](https://servicenow-prod.fluidtopics.net/Xw~7DM4XHHRrSgmNaE7CRA "You can create forum users, which you then use to define memberships to a forum.") of the type public. |
| Private | Visible only to users who have been assigned the required permissions in the forum. Configure private forums by adding a [forum user](https://servicenow-prod.fluidtopics.net/Xw~7DM4XHHRrSgmNaE7CRA "You can create forum users, which you then use to define memberships to a forum.") of the type custom and adding specific users or user groups to that forum user. |
| Membership | The forum title is visible to registered community users. Community users must request membership to get full access to the content in the forum. Configure membership forums by selecting the Enable Membership for this Forum check box. |
[Table 1. Options included in the forum configuration]

{#create-forum__table_my5_tjy_3bb}

## Procedure

1. Navigate to AllCommunityAdministrationForums.
2. In the Forums list, click New.
3. Fill in the fields on the form as appropriate.  
   {#create-forum__table_ysd_btl_xz__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the forum. |
   | Description | A short description that defines the forum. |
   | Image | An image that provides a visual reference to describe the forum. |
   | Order | The order that forums are displayed in. By default, the display is alphabetical. Enter a numerical value to set the order that forums are displayed in. You can combine both options. |
   | Parent | The parent forum, if required. This lists the forum as a sub forum of the parent forum. |
   | Enable Membership for this Forum | Check box to make the forum membership only, and enable registered forum users to request to join the forum. If you select this check box, the forum title is visible to all registered community users. Community users must request access to join the forum to see the content. Note: The Approval Workflow for Membership field appears when you select this check box. |
   | Approval Workflow for Membership | The workflow for approving new members of a forum. |
   | Knowledge Base used for harvesting | The knowledge base used for harvesting community discussions to knowledge articles. |
   [Table 2. Forum form]

   {#create-forum__table_ysd_btl_xz}
4. To allow registered forum users to view and request to join a forum, select the Enable Membership for this Forum check box and complete the following steps.
   1. Right-click the form header and click Save.  
      Two default permissions are added to the forum in the Forum Permissions related list.
      * Default Permission for Memberships: Read and write access to questions and answers for users who are forum members.
      * Forum Visible: Read access to the name and description of the forum for registered users. To access content, users must request forum membership.
      {#create-forum__ul_ckq_kkc_t1b}
   2. If required, you can add a [new forum permission](https://servicenow-prod.fluidtopics.net/JIsrv~moRborhkgo8gXR3A "Add a forum user and a permission to a forum to create a forum permission.") and set it as the default using the sn_communities.default_permission_for_forum_memberships property.  
      If you want public users to view content in the forum to attract them to become members, create a forum permission as follows:
      * Forum User: Public.
      * Permission: Question \& Answer Read.
      {#create-forum__ul_vg3_xkc_t1b}
   3. In the Approval Workflow for Membership field, perform one of the following options.

   {#create-forum__substeps_tl5_zfc_t1b}

   | Option | Description |
   | Leave the Approval Workflow for Membership field blank. | Membership requests to the forum are automatically approved. |
   | Select the preconfigured approval workflow Forum Membership Approval. | A task is created and sent to the community or forum administrator for approval. |
   | Select a workflow that you have created. | A task is created and sent to the users defined in your workflow for approval. |
   |-|-|

   {#create-forum__choicetable_qcd_dlc_t1b}
5. Click Update.
**Related tasks**   

* [Add a topic to a forum](https://servicenow-prod.fluidtopics.net/zYG7_L81ZYUtangLaGFmXw "Add a topic to a forum so that users can associate content to that topic.")
* [Configure community content types](https://servicenow-prod.fluidtopics.net/BMYYdGNpFy6q8qmQBfH~ZQ "Configure content types, such as videos and blogs, for the community.")
* [Create a forum permission](https://servicenow-prod.fluidtopics.net/JIsrv~moRborhkgo8gXR3A "Add a forum user and a permission to a forum to create a forum permission.")

*[\>]: and then