---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Log in to the Customer Service Portal for the first time

# Log in to the Customer Service Portal for the first time {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After a registration request is approved, the customer contact receives an email with
a user ID and temporary password. When logging in for the first time, the contact is asked
to change the password.

## Before you begin

Role required: none

## Procedure

1. Navigate to the Customer Service Portal login page.
2. Enter your user ID in the User name.
3. Enter your temporary password in the Password field.
4. Click Login.  
   You are prompted to change your password.
5. Enter your temporary password in the Current Password field.
6. Enter your new password in the New Password field.
7. Re-enter your new password in the Confirm New Password field.
8. Click Submit.