---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure assets

# Configure assets {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An asset is a specific product or instance that is supported for a customer.
Role required: admin  
Assets can have serial numbers or asset tag numbers and can be allocated to individual accounts or to a contact within an account. Assets can also have associated support contracts.  
Note:  
Customer Service Management leverages the Asset Management application to create and maintain assets. Ensure that the Asset Management plugin (com.snc.asset_management) is activated.

You can either import your existing assets using guided setup or create new assets using the Customer Service Management.
**Related tasks**   

* [Configure install base](https://servicenow-prod.fluidtopics.net/1lENuz8J5d7RdICu82OaZg "Track which products and services have been purchased by a customer, how they have been installed or provisioned, along with the detailed configuration for each installed item.")