---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Post a document in the community

# Post a document in the community {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have the proper permissions in a forum, you can share a document with
colleagues, experts, or other community users. You can associate the document with as many
topics as needed.

## Before you begin

Role required: sn_communities.community_user

## Procedure

1. While in a forum, click PostDocument and then fill in the form:  

   |-|-|
   | Document title | Enter a descriptive title for the document. |
   | Forum | Read-only. The current forum or sub forum is selected. |
   | Topics | Select a topic from the list. Repeat for as many topics as needed. |
   | Attach document | To attach a file, drag the file into the Attach Document box or click the box and then navigate to the file. * You can attach only one document. * Maximum file size is 5 MB. * File types supported are PPT, PPTX, XLS, XLSX, DOC, DOCX, TXT, PDF, PNG, BMP, JPG, JPEG, GIF, ZIP. * Click the X to delete an attached file. {#create-document__ul_atw_m4b_p1b} Note: Your administrator may have set a limit on the total number of attachments allowed across the community. If antivirus protection is enabled, all attachments are automatically scanned for viruses when you click Post. |
   | Description | Enter a useful description for the document. |
   [Table 1. Document configuration form]

   {#create-document__table_cfj_x45_3bb}
2. Click Post.  
   * The document appears in the forum. The author of a document can edit or delete the post.
   * Community users who are subscribed to the forum receive a notification that content has been posted. Activity and content feeds are updated accordingly.

   {#create-document__ul_kxt_xwk_w2b}  
   Note:  
   If you are a user whose content is due to be moderated, the content is not posted until approved by a community moderator.  
   If your community administrator has enabled antivirus protection, a scan automatically runs in the background.  
   Note:  
   * You can download the attachments only when the scan is successful.
   * The user who posted the document and community administrators receive a notification that an attachment is infected.
   {#create-document__ul_skw_4p5_2fb}
**Related tasks**   

* [Disable comments](https://servicenow-prod.fluidtopics.net/BtaO5CAKF_9fCaPv4l8JrA "Disable comments on a blog, document, video, event, or question to prevent users from posting comments.")

*[\>]: and then