---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Community feedback types

# Community feedback types {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

There are two supported feedback types: Upvote and Helpful.

Community users can provide feedback on the content they have access to in the community.  
{#feedback-types__table_cvy_rbw_rz__entry__2}

| Feedback type | Description |
|-|-|
| Helpful | Helpful feedback is associated to the following content types when a community users marks content as helpful: Blog, Video, Documents, Answer, Comment. |
| Upvote | Upvote feedback is associated to the Question content type when a community user marks a question as helpful. |
[Table 1. Feedback types]

{#feedback-types__table_cvy_rbw_rz}