---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Moderate a community

# Moderate a community {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Community moderators can manage content quality by reducing the inappropriate content
that is posted on the community.

## Before you begin

Role required: sn_communities.community_moderator, sn_communities.forum_moderator, or
sn_communities.moderation_admin

## Procedure

1. Define your requirements for Community moderation.  
   * Should first-time posters receive automatic moderation?
   * Which words should be banned from user content?
   * Should the system prevent content containing banned words from being posted?
   * Should users be able to report inappropriate content?
   * How many offenses can a user commit before the system bans them automatically?
   {#moderate-communities__ul_yyt_g21_fbb}
2. Navigate to Community and choose the Moderation or Moderation Tasks menu and the module you require.
3. Configure one or more of the following aspects for your community.
* **[Configure general moderation settings](https://servicenow-prod.fluidtopics.net/b2frdYqFvEmYV6tXiR5CgA)**   
  Configure when to moderate content for users and user groups.
* **[Configure moderation settings for a new user](https://servicenow-prod.fluidtopics.net/SHHmjc0Ca909bPuulwoQLw)**   
  Configure the system to prevent inappropriate user contributions.
* **[Assign a moderation task to your assignment group](https://servicenow-prod.fluidtopics.net/4Kkn1EaKzxos6FL~dTX8wA)**   
  Change the assignment group to assign a moderation task to your assignment group.
* **[Configure abuse reporting](https://servicenow-prod.fluidtopics.net/B~SADw4X8dzfsMYStignpA)**   
  Configure whether users can report content and profile abuse, set an abuse reporting threshold, and define reasons for abuse reporting.
* **[Configure user banning](https://servicenow-prod.fluidtopics.net/v1oq5ijriZFt~kUxuTq~vA)**   
  Set the number of offenses a user can make before they are banned from creating or editing content.
* **[Configure moderation filters](https://servicenow-prod.fluidtopics.net/AQJzpNthIADgauwMJwccaQ)**   
  Create moderation filters to manage how content is moderated.
* **[Ban a user](https://servicenow-prod.fluidtopics.net/GYdK6Rtgg_goqzQmlwfOVw)**   
  You can ban a user from creating or editing content, for example, a user can be banned for posting inappropriate content.
* **[Revoke a user ban](https://servicenow-prod.fluidtopics.net/00lwaC~JmCibMINzsc7rkA)**   
  Revoke a user ban to allow a user to create and edit content again.
* **[Approve or reject content](https://servicenow-prod.fluidtopics.net/dKJfciXYKkVhGvY9MBKrFQ)**   
  Approve or reject content that a user reported as inappropriate or that is associated with a particular community profile.
* **[Disable comments](https://servicenow-prod.fluidtopics.net/BtaO5CAKF_9fCaPv4l8JrA)**   
  Disable comments on a blog, document, video, event, or question to prevent users from posting comments.
* **[Remove content](https://servicenow-prod.fluidtopics.net/7oq4vWnvMOvin~55r5lBnw)**   
  Remove content that does not meet community standards.
* **[Harvest knowledge from a community](https://servicenow-prod.fluidtopics.net/gsihPM8QfvWlWKsnBHlqcQ)**   
  Harvest knowledge from a community and create structured knowledge articles from unstructured discussions around a question.