---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Greeting feature configuration

# Greeting feature configuration {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Understand the configuration of the Greeting feature in the Engagement Messenger to configure the field values.
{#greeting-feature-configuration-fields__table_opq_wb1_g4b__entry__2}

| Field | Description |
|-|-|
| Enable for unauthenticated users | Option for enabling this feature for guest users who visit the website that hosts the messenger. |
| Unauthenticated user greeting | Text that is displayed in the header of the messenger home page to greet a guest user. For example, Hello! |
| Enable for authenticated users | Option for enabling this feature for users who sign in into the website that hosts the messenger. |
| Authenticated user greeting | Text that is displayed in the header of the messenger home page to greet a user who signs in into the website. This field is automatically set to Hi, \<user\>!, where \<user\> indicates the name of the user who has logged in. The other variables that you can use with \<user\> are the following: * \<title\> which indicates the salutation such as Mr., Ms., or Dr. as per the details in the Users \[sys_user\] table. * \<part_of_day\> which displays the greeting based on the part of the day of the user's region. For example, Good morning, Good afternoon, or Good evening. {#greeting-feature-configuration-fields__ul_nqq_x1l_h4b} |
| Greeting message | Tagline for the user greeting on the header of the messenger home page. \[\[URL\|Display Text\]\] indicates format to define URL and display text. For example, <kbd class="ph userinput">[[https://www.example.com|Example]]</kbd> |
[Table 1. Greeting feature configuration form]

{#greeting-feature-configuration-fields__table_opq_wb1_g4b} Figure 1. Greeting feature widget